Shipping and Delivery
- For local delivery, all parcels are handled and delivered via Singapore Post normal mail (except for the bulkier items) or via courier delivery with tracking number.
- Normal Mail usually takes around 3-5 working days to reach your mailbox. Parcel tracking is not available via normal mail, hence we will not be held liable for any lost mail through normal postage. Parcels sent under this mode will be delivered to your mailbox.
We strongly advise you to opt for courier delivery with tracking capability. You may track your parcel status via the link we sent you along with the shipping notification.
- There are 2 options for courier delivery:
- Courier Delivery (No time slot selection at flat fee of $4.50). Delivery would take around 2-3 working days upon collection.
- Courier Delivery (With time slot selection at flat fee of $8). Delivery would be on next working day upon collection. For urgent orders, we strongly recommend that you choose this shipping option to ensure that the parcel arrives on time. You may specify your preferred delivery time slot by leaving us a comment/note during checkout:
- Weekday/Weekend Delivery (Morning/Afternoon time slot - 10am - 5pm)
- Weekday/Weekend Delivery (Evening time slot - 5pm -10pm)
*** Fees quoted exclude delivery to CBD area. For CBD area, additional surcharge may apply accordingly.
NOTE: If you choose delivery via Courier, please remember to indicate your mobile no. at check out.
International Shipping (Currently shipping to United States, Canada, Europe & Oceania):
All parcels are sent either via:
- SingPost Standard Regular Mail - Letters/Printed Papers/Small Packets (AIR) (Ordinary Mail).
- SingPost Standard Regular Mail - Letters/Printed Papers/Small Packets (AIR) (Registered Mail).
- Estimated Shipping Lead time is around 2-3 Weeks.
All parcels to Malaysia is sent via Registered Ordinary Mail for parcels which weigh below 1.8kg and via SpeedPost Standard for parcels above 1.8kg.
Delivery Charges (Domestic)
- A flat fee of $0.60 will apply for all items below 100 grams and $1.00 ~ $1.80 for items above 100 grams to 500 grams etc. Fees vary according to the size of parcel.
- A flat fee of $4.50 will apply if you opt for Door to Door delivery via QExpress (Delivery within 2-3 Working Days) without selection of preferred time slot.
- A flat fee of $8.00 will apply if you opt for Door to Door delivery with tracking and selection of preferred time slot.
- We offer 'Free Door to Door shipping via QExpress (within Singapore)' for purchase above $100. Respective fees still applies if buyers opt for other modes of delivery.
Delivery Lead Time
1. Ready Stock Items
Ready stock items would be ready for dispatching/mailing within 3-4 working days upon confirmation of order and receipt of full payment.
2. Customised Items
This refers to all orders which requires personalisation of names and made to order items. Our production lead time for customised items is around 14 Business Days (excluding SAT, SUN, PH and Delivery Lead Time), depending on our production schedule and availability.
Orders are dispatched on every Tuesdays and Thursdays. Hence, if your custom/ personalised order is ready on Monday, it would be dispatched on the following Tuesday and if your custom order/personalised order is ready on Tuesday, it would be dispatched on the following Thursday. I.e. +14 working days for production (excluding Sat and Sun) from date of order confirmation with full payment made +2 working days to get your order ready for mailing/delivery.
We usually try to complete your orders earlier than expected. However, some delays could occur due to unforeseen circumstances, which may arise with 2 active young kids running loose in the house. Hence, we appreciate that you highlight to us at order stage, if you need your orders really urgently. Please note that for urgent orders, additional charges starting from $10 will be applicable. Fees vary based on qty of items ordered under rushed orders.
In the event of the unforeseen delays, we will notify and update you on the revised delivery schedule accordingly.
To streamline our delivery process, all orders will be mailed out on Every Tuesday and Thursday. Hence,